Managed IT services is the process of delegating the IT operations of an organization to a third-party called Managed Service Providers (MSPs). These expert third-party organizations are responsible for handling the entire IT operations of an organization. They provide a range of services such as security, data backups, 24×7 monitoring services and on-demand support. Some organizations also require MSPs to provide them with devices such as servers, networks, desktops and other storage systems.
Managed IT services are tasks handled by a third party, frequently in the context of business information technology services. The managed services model is a way to offload general tasks to an expert in order to reduce costs, improve service quality, or free internal teams to do work that’s specific to their business. A company that provides these service offerings is called a managed service provider (MSP).
What kinds of managed IT services are available?
Managed IT services can range from general to specific, depending on your needs. Common services can include the monitoring and maintenance of equipment, IT systems management, remote monitoring and management of servers, network monitoring, and other support services.
The traditional approach to managed services is a break/fix model which monitors systems until there is a problem to remediate. Many modern managed service providers take a more proactive approach to maintenance and management, which can include patch management and predictive maintenance.
